Survey Form - Car Sales
 
Name:
Email:
Telephone:
Vehicle Model:
Type:
Model Year:
K.T. No.:
   
1 - Dealership
Excellent
V. Good
Good
Fair
a.
 Exterior appearance
b.
 Interior appearance
c.
 Overall neatness & cleanliness
d.
 Satisfaction with telephone contact
e.
 Satisfaction with demonstration
f.
 Satisfaction with financing

2 - Showroom & Sales Staff
Excellent
V. Good
Good
Fair
a.
 Manner of greeting & courtesy
b.
 Consideration of your time
c.
 Listening & understanding questions
d.
 Product knowledge
e.
 Knowledge of competitive vehicles
f.
 Satisfaction with sales staff commitment
g.
 Handling of vehicle purchase
h.
 Explanation of delivery arrangement

3 - Delivery
Excellent
V. Good
Good
Fair
a.
 Cleanliness of Vehicle
b.
 Delivered on agreed date
c.
 Features demonstrated
d.
 Warranty explained
e.
 Maintenance requirements explained
f.
 Informed of workshop hours & contact
g.
 Contacted after delivery
h.
 Purchase again from same sales person
i.
 Car delivered with fuel

Any other Comments/Suggestions