Al Mulla Automobiles Co. launches full-range of vehicle services to all Mercedes-Benz customers in Kuwait

May - 2019

Kuwait 2 May 2019: Al Mulla Automobiles Co., the authorized general distributor and exclusive Mercedes-Benz service and repair partner in Kuwait, is pleased to announce the launch of the full range of services for all Mercedes-Benz customers at its Al Rai and Shuwaikh service centers. Services include general repair, body and paint, oil change, Express Service and Genuine Parts.

Mr. Michael Ruehle, Divisional General Manager, Mercedes-Benz Passenger Cars and Vans stated: “As part of Al Mulla Automobiles Co.’s commitment to all Mercedes-Benz customers in Kuwait, including those who had purchased their vehicles before January 1st 2019, we would like to inform them that they are welcome to avail their current complementary A and B services, in addition to their 3rd year warranty at Al Mulla Automobiles Co.’s authorized service centers. Al Mulla Automobiles Co. is dedicated to providing all Mercedes-Benz customers in Kuwait with the highest level of service in the most seamless way.”

New car customers who purchase their Mercedes-Benz from Al Mulla Automobiles will receive a complimentary three-year warranty with unlimited mileage, with the option to extend it to five years or 200,000km. Owners of new Mercedes-Benz vehicles also receive complimentary Service A and Service B (15000 & 30,000km) for additional peace of mind.

Mercedes-Benz Kuwait also offers a number of service packages that are catered to customers’ respective requirements and budget, such as is Mercedes-Benz Service Select, which covers all scheduled maintenance costs specified by the manufacturer, including filters, operational liquids and labor, and it can be customized in terms of duration, mileage and coverage. Service Select Plus, on the other hand, includes all the items included in the Mercedes-Benz Service Select in addition to covering most important wear and tear parts of the vehicle such as wiper blades, V-belts, brake pads and brake discs.

Mercedes-Benz Kuwait Al Rai Service Center, located in Al Rai on the 4th ring road, is a fully operational general repair, Express service, spare parts and accessories facility; whereas the service center located in Shuwaikh Industrial Area on Street 13, includes general repair, body and paint, spare parts and Express Service facilities. The body and paint shop located at Shuwaikh Service Center is one of the top-class facilities that fulfills all the special requirements for Mercedes Benz cars with water-based paint application. It is a double-combo setup with two spray areas in the center and a double oven for the drying process. This ensures that the booth can spray two cars and dry another two at the same time, which allows for higher productivity. 

The service centers offer various options that suit different needs and guarantee customers’ complete satisfaction. Whether the customer brings the vehicle in or requests it to be picked up, the vehicle will be completely inspected to make sure that required jobs are properly handled. If customers choose to visit our centers, they can relax in the lobby while waiting for their vehicle to be serviced while enjoying a wide range of coffee, hot and cold beverages. The lobby waiting area also includes a section for Mercedes-Benz Lifestyle and Accessories, which showcases a wide range of Mercedes-Benz items that are sure to satisfy fans of the Mercedes-Benz brand.

Mercedes-Benz customers can rest assured over the quality of service provided as all personnel and technicians at Al Mulla Automobiles Co. are experienced specialists who use the latest technology and genuine Mercedes-Benz spare parts. Whether a customer’s vehicle requires routine maintenance or unexpected repairs, a body repair or just a quick oil change, the service centers ensure all Mercedes-Benz vehicles are served by the best experts at the highest standards of quality.

Mercedes-Benz Express Service, available in Al Mulla Automobiles Co.’s facilities in Al Rai and Shuwaikh, offers customers with the highest quality, precise and efficient service in the shortest amount of time. Services included in Express Service are Maintenance Repair Service A and Service B, oil change, tire change, and brake service.

Mercedes-Benz Expert Repair, which is available in Al Mulla Automobiles Co.’s Shuwaikh service center facility, provides Mercedes-Benz customers with first-class body and paint repair at the highest level of cost efficiency. Al Mulla Automobiles Co. provides customers with qualified Mercedes-Benz specialists who ensure their vehicles are repaired in the shortest possible time, using Mercedes-Benz Genuine Parts to guarantee the best quality and safety, and make sure they maintain optimum value retention.

Mercedes-Benz Genuine Parts, which are available in Al Mulla Automobiles Co.’s Shuwaikh and Al Rai Service and Parts Centers, provide customers with the highest quality and safety standards to ensure Mercedes-Benz customers and their vehicles enjoy ultimate and complete protection. Using Mercedes-Benz Genuine Parts makes sure that the vehicle will continue to perform at the same level it was designed to. Additionally, all original spare parts are sold with a Mercedes-Benz spare parts warranty that is valid for a year regardless of the number of miles driven, excluding wear and tear items. Al Mulla Automobiles Co. has three additional dedicated spare parts facilities located in Shuwaikh Industrial area, Canada Dry street and its spare parts warehouse in Amghara.

As part of Al Mulla Automobiles Company’s commitment to transparency, it has adopted a pricing system that provides the customer with a detailed invoice and an overview of the services rendered. The company also updates the vehicle’s maintenance records so that the customer is always aware of all of the services fulfilled.

To book a maintenance service appointment or for more information and queries related to Mercedes-Benz Kuwait passenger cars and vehicles, please contact our customer service on 1-887-888, follow us on Instagram @mercedesbenzkuwait or visit our website at www.kuwait.mercedesbenzme.com.