Al Mulla Office Automation Solutions
Al Mulla Office Automation Solutions (OAS) is a business unit of Al Mulla Group, Kuwait, and operated under Al Mulla International General Trading Furniture & Equipment Co. W.L.L., which is ISO 9001:2015 certified.
Founded in 1980, OAS is staffed by 200 employees and is proudly Kuwait’s leading turnkey solution provider for office automation related products and services. The company commands a market share of over 55% in photocopiers and production printing categories, in addition to significant market shares for other products.
The division offers customers total solutions for all automation needs with an extensive portfolio of products and after-sales service from renowned international brands. In addition to Konica Minolta, Japan, the company is also the authorized distributor of the latest products and services from leading Japanese brands such as Sharp, Hitachi, OKI, Glory, and Roland.
In keeping with its business initiatives for excellence and achieving continuous improvement in services, Al Mulla OAS has implemented management systems such Lean Six Sigma.
It is also widely regarded as a pioneer of best practices in the industry. This is evident by several key sales and services initiatives that have been introduced to serve customers better, faster, and more efficiently. These measures include the launch of a mobile app, a call center with Real-Time Dashboard, a unique ORACLE-driven Auto-Complaint Management system, and custom-built and temperature-controlled service delivery vehicles. All these unique initiatives have helped the company to retain its prime leadership position in Kuwait. The After-Sales Services department has proved to be an award-winning program, year after year. This is the key reason why customers continue to treat Al Mulla OAS as their provider of choice. The company’s clientele spans government organizations, ministries, educational institutions, banks, hospitals, as well as private sector companies.
Omar Ibn Al Khattab, Sharq, Kuwait City
P.O. Box 177, Safat 13002, Kuwait
Tel: +965 1 880 088