Privacy Policy

1. Overview

Al Mulla Group is strongly committed to respecting the privacy of all persons using our websites and mobile applications and the protection of any personally identifiable information which we may collect on our Websites/Apps and/ or use as part of our data collection process and/ or which you may choose to share with us via telephone, email or otherwise (“the Other Channels”). Such personal information will be collected and/ or used in accordance with the terms and conditions of this Privacy Policy, which is part of and incorporated into the Terms of Use of the Web Site.

2. Your Express Consent to Collection and Use of Information

We reserve the right to collect such reasonable personally identifiable information as, name, address, telephone number, e-mail address, etc., as well as demographic, transactional and profile data such as IP address, internet domain or browser, referrer or user agent information or other relevant information that we use as part of our data collection process on the Web Sites/Apps or via the Other Channels, such as the use of cookies or certain other information you may provide to us, etc. ("Personal Information") as set forth in this Privacy Policy. We hold all such Personal Information on secure servers and treat it as fully confidential.


By choosing to access our Web Sites/Apps and/or communicating with us through the Other Channels, you are indicating your express consent and agreement to the collection, transfer, processing, use and storage in accordance with this Privacy Policy of any personal information which may be obtained from you as a result, any of which may occur either or both inside and outside of your country of residence in jurisdictions where legal protection may be less stringent. If you do not agree with any of the terms and conditions set forth in the Privacy Policy, or have any questions, please contact us directly, and we will be pleased to assist you with your concerns. We will have the right to take at our discretion any appropriate measures to assist you with your requests.

By accessing or using the Web Sites/Apps and/or communicating with us through the Other Channels, you grant Al Mulla Group a non-exclusive, worldwide, royalty-free perpetual license to use your Personal Information for the purposes set forth herein.

We will not sell your Personal Information to third parties. We do, however, share selected customer information with the following third parties:

  • our group companies;
  • our Principals;
  • third party databases to which Al Mulla Group and/or one of our brands subscribes;
  • government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights;
  • agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers.

Permissions related to mobile Applications (IOS & Android):

All the permissions that are collected through the mobile applications from the customers/users will remain safe and confidential. This will not be shared with third parties or to any outside third party platforms.

We will retain your Personal Information for as long as it is legally required, and to support the business purposes for which it was obtained - we will then dispose of it promptly and securely. 

3. Cookies

As part of our normal data collection process on our Web Sites, the Web Site may deposit "cookies" in your device in order to identify you and/ or as a means of tracking the validity of sessions as well as enhancing your browsing experience. Cookies are small pieces of data that a website automatically sends to your computer, tablet or mobile phone while you are viewing the website. We use two types of cookies on our website:

“Session” cookies, which are used to allow you to:

  • carry information from one page of our website to another without having to re-enter information; and
  • access stored information when you are logged in to your online account.

“Persistent” cookies, which allow us to offer you tailored content on our website by helping us to remember:

  • any personal information that you have provided on previous visits to our website;
  • the number of visits that you have made to our website; and
  • your preferences

Third parties are not able to identify customers using cookies.

We also reserve the right to use an outside advertising company to display ads on our Web Sites. These ads may also contain cookies. While we may use cookies in other parts of our Web sites, cookies received with banner ads or from other third-party sources may be collected by any such third-party companies, and we do not have direct access to or control over such processes. No cookies used by Al Mulla Group are stored permanently on your device. All cookies are automatically removed from your device either when you close your browser or your session times out.

By using our Websites, you agree to the placing of cookies on your device. However, if you do not want to receive a cookie from our Website, you may set your browser to refuse cookies or to notify you when you receive a cookie (to find out how to do this, please consult your browser’s help section). If cookies aren’t enabled on your device, it may limit your enjoyment of the Web Site.

4. Protection of Personal Information Against Third-Party Access or Use

We store all appropriate Personal Information on a secure server and we seek to use procedures designed to protect Personal Information from accidental or unauthorized access, destruction, use, modification or disclosure. We will seek to ensure that your Personal Information is kept confidential and secure in accordance with this Privacy Policy, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. Although we will strive to take commercially reasonable security precautions regarding all Personal Information, visitors or users to the Web Sites/Apps acknowledge and agree that Al Mulla Group does not control the transfer of information or data via the Web Sites/Apps or over any other electronic facilities or media, and will have no liability for any claims arising out of the transfer of information or data resulting from the transfer of such information.

5. Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

 6Changes to Privacy Policy

Since we are constantly making changes and upgrades to our systems and services in order to better serve you, we anticipate updating this Privacy Policy from time-to-time. Therefore, we reserve the right to revise or alter the content of this Privacy Policy in any manner and at any time, without notice. Your subsequent and/ or continued use of the Web Sites/Apps and the other Channels following a posting of changes to the Privacy Policy will constitute your acceptance of such changes.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

 8Third Party Web Sites

You may be able to access certain third-party websites through links on our Web Sites/Apps. We are not, however, responsible for any other websites, their respective privacy policies or other content nor how they treat information about their visitors or users. We strongly advise you to check their privacy policies to find out how they are treating your Personal Information.

 9No Warranty

You understand that Al Mulla Group does not provide any warranty, guarantee or representation of any kind concerning our ability to control, collect, correct, access, process, use, store, protect or transfer any personal information or concerning the existence or effectiveness of any security measures undertaken by us. You agree that Al Mulla Group will not be liable for any claims, losses, or damages of any kind whatsoever which may result from the access, disclosure, use or modification by any party not authorized or authorized by us, or the introduction of viruses, worms, or other harmful elements into the system and their possible effects on your personal information.

10. Limitation of Liability

In no event will Al Mulla Group, its owners, affiliates, partners, and their respective employees, officers, directors or insurers be liable to you or to any other person for any costs, damages (including any special, incidental, exemplary, indirect or consequential damages), or liability of any nature, arising or resulting from the collection, use, transfer, processing or storage of personal information obtained by us and resulting from your access to and use of the web sites/apps or collected via the other channels.

 11. Governing Law and Jurisdiction

This Privacy Policy will be governed by the laws of Kuwait, including inter alia, Law No 20 of 2014 concerning electronic transactions and other mandatory applicable laws of the relevant country in which your Personal Information is stored with Al Mulla Group (“the Applicable Territory”). For the avoidance of doubt, the relevant Applicable Territory may only include those countries in which Al Mulla Group operates physically or in which the Websites/Apps are hosted, as the case may be. The exclusive jurisdiction for any claim, action or dispute with Al Mulla Group under this Privacy Policy will be in the appropriate courts of Kuwait.

 12. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

  •   Al Mulla Group Head Office,
         Free Trade Zone, Shuwaikh,
  •      Mailing address
         P.O. Box 177, Safat, 13002, Kuwait
  •   +965 2225 0888
  •   +965 2225 0880

About Al Mulla Group

Al Mulla Group is one of the largest diversified privately held business groups headquartered in Kuwait, driven by over 15,000 people from more than 35 countries, having affiliations with over 40 companies and subsidiaries, and exclusively representing over 200 renowned world-class brands.