1. Overview
Al Mulla Group is strongly committed to respecting the privacy of all persons using our website and mobile applications and the protection of any personally identifiable information which we may collect on our Website/Apps and/ or use as part of our data collection process and/ or which you may choose to share with us via telephone, email or otherwise (“the Other Channels”). Such personal information will be collected and/ or used in accordance with the terms and conditions of this Privacy Policy, which is part of and incorporated into the Terms of Use of the Website.
2. Your Express Consent to Collection and Use of Information
We reserve the right to collect such reasonable personally identifiable information as, name, address, telephone number, e-mail address, etc., as well as demographic, transactional and profile data such as IP address, internet domain or browser, referrer or user agent information or other relevant information that we use as part of our data collection process on the Website/Apps or via the Other Channels, such as the use of cookies or certain other information you may provide to us, etc. ("Personal Information") as set forth in this Privacy Policy. We hold all such Personal Information on secure servers and treat it as fully confidential.
By choosing to access our Website/Apps and/or communicating with us through the Other Channels, you are indicating your express consent and agreement to the collection, transfer, processing, use and storage in accordance with this Privacy Policy of any personal information which may be obtained from you as a result, any of which may occur either or both inside and outside of your country of residence in jurisdictions where legal protection may be less stringent. If you do not agree with any of the terms and conditions set forth in the Privacy Policy, or have any questions, please contact us directly, and we will be pleased to assist you with your concerns. We will have the right to take at our discretion any appropriate measures to assist you with your requests.
Lawful Basis, Purpose and Retention
Al Mulla Group collects and processes personal information only for legitimate, specified business purposes in accordance with applicable Kuwaiti laws, and strictly for the purposes for which it was collected. Personal data will not be retained indefinitely and will be securely deleted, anonymized, or destroyed once the applicable business or statutory retention requirement has been satisfied. Where consent is required, it may be withdrawn at any time by contacting the Group through the contact details provided below. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.
We will not sell your Personal Information to third parties. We do, however, share selected customer information with the following third parties:
our group companies;
our principals;
third party databases to which Al Mulla Group and/or one of our brands subscribes;
government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights;
agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers.
Permissions related to mobile Applications (IOS & Android):
All the permissions that are collected through the mobile applications from the customers/users will remain safe and confidential. This will not be shared with third parties or to any outside third-party platforms. Our mobile application may also request access to location information, which is used only for authorized business functions such as attendance, timekeeping, or field-related operations, and only when required for our internal operational purposes.
Individual Rights (Kuwait Users)
Subject to applicable Kuwaiti law, individuals may request access to their personal data, correction of inaccurate data, or deletion of data that is no longer required for lawful purposes. Requests will be handled within a reasonable timeframe.
3. Cookies
As part of our normal data collection process on our website, the website may deposit "cookies" in your device in order to identify you and/ or as a means of tracking the validity of sessions as well as enhancing your browsing experience. Cookies are small pieces of data that a website automatically sends to your computer, tablet or mobile phone while you are viewing the website. We use two types of cookies on our website: “Session” cookies, which are used to allow you to:
carry information from one page of our website to another without having to re-enter information; and
access stored information when you are logged in to your online account.
“Persistent” cookies, which allow us to offer you tailored content on our website by helping us to remember:
any personal information that you have provided on previous visits to our website;
the number of visits that you have made to our website; and
your preferences
Cookies and Electronic Tracking.
Cookies and similar technologies are used to support website functionality, security, and analytics. Al Mulla Group may also engage outside advertising companies to display ads on its websites, and cookies received through banner ads or other third-party sources are managed by those respective companies Al Mulla Group does not have direct access to or control over such processes. Cookies are retained only for the period necessary to fulfill their intended purpose and are automatically deleted upon expiry or when removed by the user. By using our websites, you agree to the placing of cookies on your device. If you prefer not to receive cookies, you may configure your browser to refuse them or to notify you upon receipt — please consult your browser's help section for guidance. Please note that disabling cookies may limit your enjoyment of certain features of our websites. Where required by applicable regulation, Al Mulla Group will implement additional transparency or consent mechanisms.
4.Protection of Personal Information Against Third-Party Access or Use
We store all appropriate Personal Information on a secure server. Although we will strive to take commercially reasonable security precautions regarding all Personal Information, visitors or users to the Web Sites/Apps acknowledge and agree that Al Mulla Group does not control the transfer of information or data via the Web Sites/Apps or over any other electronic facilities or media, and will have no liability for any claims arising out of the transfer of information or data resulting from the transfer of such information.
Information Security and Cyber Protection
Al Mulla Group implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure, and these measures are regularly reviewed in line with business, technological, and regulatory developments within Kuwait. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Breach Management
In the event of a data security incident that may materially affect personal information, Al Mulla Group will take reasonable steps to investigate, mitigate, and comply with any notification or reporting obligations under applicable Kuwaiti law and regulatory guidance.
Cross-Border Transfers
Where personal data is transferred outside the State of Kuwait, Al Mulla Group will take reasonable measures to ensure that such transfers are conducted securely and in compliance with applicable Kuwaiti legal and regulatory requirements, including contractual, technical, or organizational safeguards.
5. Children's Privacy
Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
6. Changes to Privacy Policy
Since we are constantly making changes and upgrades to our systems and services in order to better serve you, we anticipate updating this Privacy Policy from time-to-time. We therefore reserve the right to revise or alter its content in any manner and at any time.
Any material changes to this Privacy Policy will be reflected on Al Mulla Group’s official website. Continued use of the Website and applications after publication of updates constitutes acknowledgment of the revised terms.
7. Third Party Web Sites
You may be able to access certain third-party Website through links on our Web Sites/Apps. We are not, however, responsible for any other website, their respective privacy policies or other content nor how they treat information about their visitors or users. We strongly advise you to check their privacy policies to find out how they are treating your Personal Information.
8. No Warranty
You understand that Al Mulla Group does not provide any warranty, guarantee or representation of any kind concerning our ability to control, collect, correct, access, process, use, store, protect or transfer any personal information or concerning the existence or effectiveness of any security measures undertaken by us. You agree that Al Mulla Group will not be liable for any claims, losses, or damages of any kind whatsoever which may result from the access, disclosure, use or modification by any party not authorized or authorized by us, or the introduction of viruses, worms, or other harmful elements into the system and their possible effects on your personal information.
9. Limitation of Liability
In no event will Al Mulla Group, its owners, affiliates, partners, and their respective employees, officers, directors or insurers be liable to you or to any other person for any costs, damages (including any special, incidental, exemplary, indirect or consequential damages), or liability of any nature, arising or resulting from the collection, use, transfer, processing or storage of personal information obtained by us and resulting from your access to and use of the web sites/apps or collected via the other channels.
10. Governing Law and Jurisdiction
This Privacy Policy will be governed by the laws of Kuwait, including inter alia, Law No 20 of 2014, Law No 63 of 2015 concerning electronic transactions and its amendments and cybercrime and other mandatory applicable laws of the relevant country in which your Personal Information is stored with Al Mulla Group (“the Applicable Territory”). For the avoidance of doubt, the relevant Applicable Territory may only include those countries in which Al Mulla Group operates physically or in which the Website/Apps are hosted, as the case may be. The exclusive jurisdiction for any claim, action or dispute with Al Mulla Group under this Privacy Policy will be in the appropriate courts of Kuwait.
11. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
